FAQ

1. How do I scan QR codes?
To scan QR codes (2D barcodes) download the free application called Barcode Scanner from the Market.  More information can be found here

2. Where Do I Store Movies and Videos?
You copy movies anywhere onto your SDcard and the Photos application (or your alternative media application) will automatically add it to it’s library.  If you’re looking for an easy way to convert, sync and organise your videos then try out DoubleTwist – here’s an article describing the features of Double Twist and how to use it with your Desire

3. When Is NOVA Coming Out for the Desire?
I tried emailing Gameloft asking for details regarding this but unfortunately they seemed hesitant to part with absolutely any details due to “legal reasons”.  Only five of Gameloft’s games are currently available for the Desire.

4. What kind of SD Card does the Desire accept?
The Desire accepts MicroSD cards, including MicroSD-HC (High Capacity cards).  It’s supplied with a 4GB card but you can easily upgrade to a larger capacity when needed.

5. What Audio Formats Does the Desire Support?
Audio Formats: MP3, AAC, AAC+, WMA, MPEG4, WAV, MIDI, Real Audio, and Ogg
Video Formats: H.264, 3GPP, MPEG4, and 3GP files

6. What Are the Wallpaper Dimensions?
960×800

7. What Happens if I Go Over the Vodafone 1GB limit?
According to this Tweet by Jakub Hrabovsky (Head of Web Relations at Vodafone) you will automatically be charged extra.  Current pricing structure is:
No handheld data bundle 50p a day for 25MB 50p for an additional 10MB
Handheld data bundle £5 a month, or £7.50 with a flexi-bundle £5 for an additional 500MB

8. How Do I Transfer My iTunes Music to my Phone?
You can use DoubleTwist to transfer all your iTunes playlists to your Desire.

9. Will Froyo Have Sense on it?
Yes.  In simple terms: Google will first release Froyo (without Sense) for phones like the Nexus One.  HTC will  then take Froyo, add Sense to it and then release this as an update for the HTC Desire.  More information on what Froyo actually is can be found here

10. I see that I have a new Message in the top bar, how do I read it?
Simply press the bar with your finger and drag it down.  You’ll see that it displays all your active notifications.

11. Is 500MB data limit enough?
For me, no.  For you, I have no idea.  Try monitoring your usage using an app such as 3g Watchdog or NetTraffic for a few days, and then work out what your estimated data for a month would be at that rate.

Got a Question?

If you have a question about the Desire that you’d like me to answer feel free to email hello [at] myhtcdesire [dot] com, or tweet to @MiHTCDesire on Twitter

The Problem

Someone reported the other day that their phone was coming up with an error saying:

Sorry!
The Application HTC Sense (process com.htc.launcher) has stopped unexpectedly. Please Try Again.

The only option available was Force Close, and soon as that was pressed the message would appear again.

The Cause

In this particular instance the problem was caused by the user deleting some old homescreens.  However, it can be caused by any other action related to HTC Sense.  If the HTC Launcher app detects problems it becomes stuck in this loop and makes your phone unusable by constantly springing up that error message.

The Solution

NOTE: by doing this you will lose all your custom homescreens and will have to customise them again.
These are the instructions I provided which seemed to solve the problem:

  1. Press the Search button on your phone
  2. Type in Settings and select it from the results
  3. Select Applications > Manage Applications > HTC Sense > Clear Data
  4. Press the Home button
  5. You should now see the default wallpaper and widgets
  6. Try adding a widget. Either:
    • Press the +icon in the bottom-right > Widget
    • Press Menu > Add to Home > Widget
    • Long-press an empty space on your homescreen > Widget
  7. If you find that the HTC widgets are missing from the Add Widgets list go to Settings and repeat steps 3 and 4

Final Word

This fix applies to problems caused by performing an action related to HTC Sense.  In some cases it can be caused by incompatible applications, in which case the general solution would be to go to Settings using the method described above, then Applications > Manage Applications > Select the app you think is causing the problem and uninstall it.

In the worst case scenario, you would need to backup all your data and applications (MyBackupPro is great for this) and then perform a factory reset of your phone.

Suggestions

This was the fix I suggested and it worked well for the user.  If anyone has experienced this problem and found an alternate solution please feel free to post in the comments or email me and I’ll get it added into this post.  Thanks!

This is the first from a series of mini-guides that I’ll be posting up on the site, which are responses to questions commonly asked by readers.
This one explains how to remove the “Sent from my HTC” signature from your outgoing email messages.

  1. Open Mail
  2. If you have more than email account, select the account you want to modify
  3. Press the Menu button
  4. Select More
  5. Select Settings
  6. Select General Settings
  7. If you want to remove the signature then uncheck Use Signature
    If you want to use a custom signature, select Signature and type in your custom message and press Save
  8. Press Back twice
  9. The Sent from my HTC message should no longer appear at the end of your emails!